Cigarworld - Online Cigar store
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Terms and Conditions
So that your visits to can be more pleasant and, above all, more protected, it is important that you know our Terms and Conditions.
They represent with clarity the commitment that we assume with the market, and are of obligatory knowledge of the Customers who register in
To be more conscientious of your rights and duties while User, please read them.

General conditions of Use
1. Definition of the Used Terms – registered mark of CigarWorld, Lda.
User and/or Customer - person who, through Internet, accesses to, using the several available services, buying, or not, any product.
Purchaser - user who accesses to pages and, after register, places a valid order of purchase.
Product - any good that can be bought, or of any form acquired through
Internet - global net of data constituted by linked nets using TCP/IP («Transmission Control Protocol/Internet Protocol»).
2. Use of the Service
The user agrees to use according to the laws and applicable regulations to this type of service and the Terms and Conditions established here. will be able, at any time, to modify these Terms and Conditions through the informative note publication, which always will be given to the user. Users will not be able to access to the Service for the following reasons:
- Practice of fraudulent acts or which result in criminal offence;
- Attempt to/or to modify any content of;
- Transmission of any material or message that contains viruses, which may cause any damage or aim to contaminating effect.
3. The user of CIGARWORLD.PT and possible purchaser accepts and recognizes that the entrance, navigation and any purchase made in CIGARWORLD.PT, is of his entire responsibility, not being able to demand CIGARWORLD.PT by any damage that can occur to him for the use of the service, including contamination with viruses.
4. The user has the right to cancel the contract with, in a minimum period of 14 days, according to the law DL 143/2001.
CigarWorld, Lda will make a constant technical effort to keep the highest level of security in the transactions with the Purchaser, in every way it can control. However, CigarWorld, Lda cannot guarantee the total security on the Internet.
5. The user has the right to withdrawal the contract with, in a minimum period of 14 days (counted from the day on which consumer acquires the physical possession of the goods), without giving any reason according to the Directive 2011/83/EU (articles 9, 10, 11).
5.1 To Exercise the right of withdrawal, consumer has to:
A) Send us a communication through letter by post, fax or e- mail, informing us of the decision to withdraw from the contract, by an unequivocal statement, also containing:
1- The name
2- The address
3- Telephone contact
4- E-mail address


B) Use the model withdrawal form (attached on this page). If consumer uses this option, CIGARWORLD will communicate an acknowledgement of such a withdrawal on a durable medium without delay.
5.2 Effects of withdrawal
If consumer withdraws from the contract, we shall reimburse him to all payments received, including the costs of delivery (with the exception of the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement
a) - CIGARWORLD may withhold reimbursement until it receives the goods back.
b)- Consumer will have to bear the direct cost of returning the goods.

The user can communicate with the CIGARWORLD.PT through:
a) Email:
b) Fax: (+351) 239 82 82 82
c) directed Letter:
Av. Casal Ribeiro, nº 18 - 6º
1000-092 Lisbon

7. CIGARWORLD.PT can communicate with its users through a notice placed in the pages, through email or normal post office, to the addresses indicated by the customers. The customer/user authorizes CIGARWORLD.PT to use the supplied personal data, as well as using the current information of the consultations and transactions, for administrative and statistical automatic processing and for future presentation of its products and services. The user can always access to his information, for update or removal through the contacts indicated in nº 5.
8. The User of CIGARWORLD.PT is only responsible for the creation and changing of its identification while user/customer, code of access and PIN, also being able to modify them when he understands that there are security reasons that justify it.

The user agrees to use CIGARWORLD.PT accordingly to the laws and applicable regulations in Portugal to this type of service and the Terms and Conditions enunciated here. CIGARWORLD.PT will be able, at any time, to modify these conditions, which always will be told to the user.


It is completely interdict to the user the service access with the intention of fraudulent practices and criminally punishable, in particular to transmit informatics virus or change the web site content.


CigarWorld can prohibit the access and use of its web site without previous notification, whenever the user does not comply with its conditions or interferes with its working procedure; the website is not allowed to persons under 18 years old.

12. The sale of tobacco is prohibited to people under 18 years old, Law nº 37-2007
13. The articles sold by CigarWorld are only intended to private persons and they include all the intrinsic taxes, according to the Portuguese Law. CigarWorld is not responsible for any additional taxes practised in other countries.
14. To disputes concerning the contract with CIGARWORLD.PT and according to the Regulation (EU) 524/2013 about the Alternative Dispute Resolution for Consumers, the user may access to this page

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